Privacy Policy

1. Introduction

Welcome to Queen Fairy ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

2.2 Information Collected Automatically

We automatically collect certain information when you use our Service:

• Device and usage information (IP address, browser type, device identifiers)
• Cookies and tracking technologies for authentication and preferences
• Transaction information and order history
• Shopping cart contents and browsing patterns

2.3 Third-Party Information

We may receive information from third-party services:

• Google OAuth: Profile information when you sign in with Google
• Payment Processing: Transaction data from PayU for secure payment processing
• SMS Services: Delivery confirmations from MSG91 for OTP verification

3. How We Use Your Information

3.1 Core Service Functions

• Account Management: Creating accounts, authentication, profile management
• Order Processing: Processing purchases, payments, shipping, and customer support
• Communication: Sending OTP codes, order updates, and security notifications

3.2 Service Improvement

• Understanding user behavior and preferences
• Improving website functionality and user experience
• Personalizing product recommendations
• Optimizing delivery and logistics

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers:

• PayU: Payment gateway services, transaction processing, and fraud prevention
• MSG91: SMS and OTP delivery services
• Google: Authentication services and APIs
• Technical Services: Web hosting, database management, and analytics

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights, property, or safety.

5. Data Security

5.2 Data Retention

• Account Data: Retained while account is active
• Transaction History: Retained for 7 years for tax and legal purposes
• OTP Tokens: Automatically deleted after use or expiration
• Password Reset Tokens: Deleted after use or 1-hour expiration

6. Payment Processing and Financial Data

6.1 Financial Information Handling

• Payment Methods: We support credit cards, debit cards, UPI, and net banking through PayU
• Transaction Records: We maintain transaction history for order fulfillment and customer service
• Refund Processing: Financial data required for processing refunds and chargebacks
• Fraud Prevention: Transaction patterns analyzed for security purposes

6.2 PayU Data Sharing

When you make a payment, the following information is shared with PayU for processing:

• Transaction amount and currency
• Order details and product information
• Customer name and email address
• Billing address information
• Transaction reference numbers

PayU Privacy Policy: For details on how PayU handles your payment information, please refer to PayU's Privacy Policy.

7. Your Rights and Choices

7.1 Account Management

• View and update your profile information
• Manage communication preferences
• Link or unlink phone numbers and email addresses
• Change password and security settings

7.2 Data Rights

• Data Access: Request a copy of your personal information
• Data Correction: Update incorrect or outdated information
• Data Deletion: Request deletion of your account and associated data
• Payment Data: Contact PayU directly for payment-related data requests

8. Cookies and Tracking

8.1 Types of Cookies

• Essential Cookies: Authentication, shopping cart, security
• Analytics Cookies: User behavior analysis, performance monitoring
• Preference Cookies: Language settings, display preferences

You can control cookies through your browser settings, though this may affect functionality.

9. Contact Information

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and sending email notifications for significant changes.